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    Frequently Asked Questions

    Please read our FAQ

    What is the timeframe I could expect from an order?

    It really depends on the request you make. Work on your project will always commence within the day, but to give an idea;

    Web design

    You could expect to see a barebones work in progress within the first couple of days. Projects could range from around a week to several weeks depending on the amount of content requested. 

    Domain / Web hosting

    Same day delivery.

    Graphic Design / Image Editing

    Dependant on the amount of images that need editing / creation, this could range from same day to a week delivery.

    Motion Graphics / Video editing

    Potentially same day, potentially several weeks. If the project is chopping a video, making some corrections and so on it could be same day. If the project is a 30 to 60 second adspot, potentially several weeks.

    SEO and Google work

    Delivery usually within a week.

    SEO advice

    Delivery same day, at the time of appointment.

    Social Media Strategising

    As above – same day, at the time of appointment.

    Social Media Management

    Ongoing, however this will commence with an initial consult to establish how hands-on you’d like this service.

    IT Support

    Delivery same day, at the time of appointment.

    Do you offer any services other than what is advertised?

    Yes! The best way to find out if we can help is by shooting us an email via the contact form on this page, or by giving us a call on 0488 546 526. 

    We have a very broad skillset with all things media and online – from converting your old VHS tapes to DVD to assistng with Azure Active Directory or Google Workspace!

    Do you offer revisions for your work?

    Absolutely!

    We believe this is an extremely important part of the creative process, and we would like our clients to be happy with the result! After all, a happy client is better for business! (But of course we just want you to be happy anyway!)

    As part of the process, we will be very communicative in regards to stylistic direction you would like to go and make a mock-up based on our conversation. There will always be a certain level of information we require from you beforehand.

    Can I combine, alter, or change any of the packages you have on offer?

    You bet your sweet bippy!

    Any pricing we have listed on itoz.net.au is purely a guide or indicator. 

    We understand that everybody’s requirements will be different from business to business or person to person. The best thing to do would be to write down what you’re after in our contact form on this page, or otherwise give us a call on 0488 546 526.

    How is payment typically made?

    We will send an invoice which can be paid through the invoice software itself, via PayPal or bank transfer. 

    Depending on the type of order, some payments can be staggered or work with a payment plan. 

    For example, a smaller website development payment would work as below;

    1. Deposit upon proposal approval / project kickoff: 50%
    2. Development approval / site upload: 50%

    And a larger website development payment would work like below;

    1. Deposit upon proposal approval / project kickoff: 25%
    2. Skeleton (foundations) approval: 25%
    3. Design approval: 25%
    4. Development approval / site upload: 25%

    If you would like to discuss a particular service and it’s respective payment process, just ask via the contact form on this page or give us a call on 0488 546 526

    How can I request a quote?

    Just ask!

    The best way would be to use the contact form on this page, making sure to select the services you are interested in. 

    Please be as specific as you can with your request as that will assist you with an accurate and speedy response without the back-and-forth.

    Otherwise, please give us a call on 0488 546 526!